Customer Service Representative
Boston Standard Company Boston Standard Company Mattapan, MA Mattapan, MA Full-time Full-time $20 - $27 an hour $20 - $27 an hour Customer Service Representative Boston Standard believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers.
Boston Standard's Customer Experience Team's mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.
The Customer Service Representative works as the primary liaison between our customers and our field service technicians and sales professionals.
They are responsible for the following:
Fielding inbound customer inquiries via phone call, text message, email, social platforms, and review sites.
Screening, qualifying and scheduling appointments for our service technicians and outside sales team.
Inputting customer data into our proprietary database.
The ideal Customer Experience Representative must have:
The ability to work Monday thru Friday and the flexibility to work weekends.
Excellent communication, organizational and interpersonal skills.
A polished and professional demeanor.
Self-motivation and discipline.
An ambitious and competitive nature.
Highly evolved customer service skills.
A working knowledge of Microsoft office and computer savvy competence.
The eligible Customer Experience Representative will receive:
Benefits:
Medical, Dental, and Life Insurance.
Potential for monthly bonuses/commissions.
401(k) with company match.
Comprehensive, paid training.
On-going training and mentorship.
Requirements:
BA/BS Preferred.
Minimum of 3 years of professional call center customer service experience.
EOE F/M/V/D Job Type:
Full-time Pay:
$20.
00 - $27.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance Experience level:
3 years 5 years Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Rotating weekends Weekends as needed Work setting:
In-person Office Ability to commute/relocate:
Mattapan, MA 02126:
Reliably commute or planning to relocate before starting work (Required)
Experience:
HVAC Industry:
1 year (Preferred) Call center:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Boston Standard's Customer Experience Team's mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.
The Customer Service Representative works as the primary liaison between our customers and our field service technicians and sales professionals.
They are responsible for the following:
Fielding inbound customer inquiries via phone call, text message, email, social platforms, and review sites.
Screening, qualifying and scheduling appointments for our service technicians and outside sales team.
Inputting customer data into our proprietary database.
The ideal Customer Experience Representative must have:
The ability to work Monday thru Friday and the flexibility to work weekends.
Excellent communication, organizational and interpersonal skills.
A polished and professional demeanor.
Self-motivation and discipline.
An ambitious and competitive nature.
Highly evolved customer service skills.
A working knowledge of Microsoft office and computer savvy competence.
The eligible Customer Experience Representative will receive:
Benefits:
Medical, Dental, and Life Insurance.
Potential for monthly bonuses/commissions.
401(k) with company match.
Comprehensive, paid training.
On-going training and mentorship.
Requirements:
BA/BS Preferred.
Minimum of 3 years of professional call center customer service experience.
EOE F/M/V/D Job Type:
Full-time Pay:
$20.
00 - $27.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance Experience level:
3 years 5 years Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Rotating weekends Weekends as needed Work setting:
In-person Office Ability to commute/relocate:
Mattapan, MA 02126:
Reliably commute or planning to relocate before starting work (Required)
Experience:
HVAC Industry:
1 year (Preferred) Call center:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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